John
Junior Forum Member
Posts: 232 
Open to constructive criticism of photos: Yes
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Post by John on Aug 30, 2016 16:08:29 GMT
I have a problem loading files into PSE 11. I have a folder on my external hard drive that contains 200+ files. Of these files, 5 cannot be loaded into Organizer. I get a message that the files are not supportable or not in the catalog. Not sure how to send a copy of the screen. Any ideas why these 5 of the 200 wont import to PSE? All are jpg files.
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Post by Tpgettys on Aug 30, 2016 17:33:53 GMT
John , Some information would be helpful: are you using a PC or a MAC? If a PC, which version of Windows? Windows comes with a slick utility for easily making an image of a portion of the screen; it is named Snipping Tool. Try it once and you will see just how easy it is to use. I don't know why some jpeg file do not load. Can you view them on screen using PSE or some other media viewer?
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Post by michelb on Aug 30, 2016 19:19:57 GMT
Can you tell if the poblem files have something in common, for instance coming from the same camera or device or common dates?
Corrupt files are rather rare from real cameras, but with smartphones, that is unfortunately common.
There are two kinds of problems, either from the pixels themselves or from the metadata (exif) recorded by the camera. In the second case, non-standard metadata won't be recognized by Elements but may be ignored by other less advanced softwares like browsers. If that is the case, opening in those softwares and saving again may help you to recover the image.
The only way to tell you what is wrong would be to upload one of such files to Dropbox or similar and share a link for other users to investigate.
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John
Junior Forum Member
Posts: 232
Open to constructive criticism of photos: Yes
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Post by John on Aug 31, 2016 18:44:24 GMT
John , Some information would be helpful: are you using a PC or a MAC? If a PC, which version of Windows? Windows comes with a slick utility for easily making an image of a portion of the screen; it is named Snipping Tool. Try it once and you will see just how easy it is to use. I don't know why some jpeg file do not load. Can you view them on screen using PSE or some other media viewer? I am using a PC with Windows 10. Cannot view the files with PSE. Files were created pre 2003, some of my first digital photos. Can't remember what editing program I was using but I think it was Paint. At that time I was trying to figure out a processor but I've forgotten the details of what I did. I'm sure I did something wrong (and simple) that escapes me now. It has been 15-20 years and I'm old. The files can be opened in Paint as jpg files and edited today and saved to windows viewer but will not move to Lightroom or PSE. Tried to add one of the files.  |
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Post by hmca on Aug 31, 2016 19:47:15 GMT
John, If I right click on your image above, I have the option to "save image as" with jpeg as an option. After that I can open it in PE. See if that works for you.  |
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Post by Tpgettys on Aug 31, 2016 19:49:18 GMT
The files can be opened in Paint as jpg files and edited today That would seem to be good news. If you can load an image into a program and then save it, the saved file should be a new reconstructed image which hopefully can be loaded by PSE. If that doesn't seem to work, make a change to the image and do a "save as" and see if that new image can be loaded into PSE. |
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Post by Sepiana on Aug 31, 2016 20:18:35 GMT
John, If I right click on your image above, I have the option to "save image as" with jpeg as an option. After that I can open it in PE. See if that works for you.
Same here -- no problem opening it in Elements or Lightroom. However, this is a "Save for Web" version. I checked it and there is no metadata (exif) information. Probably this is the reason we had no problem opening it in Elements or Lightroom. Anyway, it seems to go with the second problem mentioned by Michel.
There are two kinds of problems, either from the pixels themselves or from the metadata (exif) recorded by the camera. In the second case, non-standard metadata won't be recognized by Elements but may be ignored by other less advanced softwares like browsers. If that is the case, opening in those softwares and saving again may help you to recover the image. |
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Post by Sepiana on Aug 31, 2016 20:21:32 GMT
The files can be opened in Paint as jpg files and edited today That would seem to be good news. If you can load an image into a program and then save it, the saved file should be a new reconstructed image which hopefully can be loaded by PSE. If that doesn't seem to work, make a change to the image and do a "save as" and see if that new image can be loaded into PSE. I would suggest not making any changes to the image. I would suggest doing it as a "Save As" and maybe even saving it under another name. |
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Post by Sepiana on Aug 31, 2016 20:47:17 GMT
The files can be opened in Paint as jpg files and edited today and saved to windows viewer but will not move to Lightroom or PSE.
John,
This seems to confirm Michel's assumption that it could be a problem with the metadata (exif). Follow his suggestion to save these files again. Don't make any editing changes though.
There are two kinds of problems, either from the pixels themselves or from the metadata (exif) recorded by the camera. In the second case, non-standard metadata won't be recognized by Elements but may be ignored by other less advanced softwares like browsers. If that is the case, opening in those softwares and saving again may help you to recover the image.
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Post by Tpgettys on Aug 31, 2016 22:31:38 GMT
If you can load an image into a program and then save it, the saved file should be a new reconstructed image which hopefully can be loaded by PSE. If that doesn't seem to work, make a change to the image and do a "save as" and see if that new image can be loaded into PSE. , please let us know if the first suggestion solves your problem. As I said, if not, try the second suggestion. "Save As..." is used precisely so you can give this new image a different name. Try loading it into PSE and let us know if that worked. You will then probably want to delete the new file. |
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Post by Major Major on Aug 31, 2016 23:11:58 GMT
You will then probably want to delete the new file. Perhaps you mean the old file? |
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Post by Tpgettys on Aug 31, 2016 23:48:16 GMT
Perhaps you mean the old file? NO! The newest one with the arbitrary change. |
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Post by Major Major on Aug 31, 2016 23:57:47 GMT
Sorry, I lost track of all the suggestions. Seems to me the simplest way is to NOT make any changes and just use Save As to save under a different name, no?
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Post by Sepiana on Sept 1, 2016 0:07:25 GMT
Sorry, I lost track of all the suggestions. Seems to me the simplest way is to NOT make any changes and just use Save As to save under a different name, no? Craig,
I once helped a member in the now-closed EV forum with the same problem. The instructions below worked for him. The file which previously could not be opened in Elements now opened just fine. I don't really understand why we need to make changes to the file.
1. Open the file in Paint. 2. Make NO changes. 3. Save As under a different name. 4. Open the file in Elements.
I guess Michel would be able to clarify this as he was the one to first suggest . . .
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Post by Tpgettys on Sept 1, 2016 0:15:49 GMT
Seems to me the simplest way is to NOT make any changes and just use Save As to save under a different name Yes, that is what I suggested be done. If it works, great! The suggestion to modify the file and use "Save As..." was ONLY if the first method didn't work (it is conceivable that a program could recognize that no change was made and so it would not need to actually recompute the file; just leave it as is. In that case the file would still not open because it had not been changed. We want to force a new version of the file to be created). |
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