John
Junior Forum Member
Posts: 232 
Open to constructive criticism of photos: Yes
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Post by John on Sept 2, 2016 12:38:06 GMT
Thanks for the good advice and help saving my files. The "save as" and renaming worked fine.
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Post by Sepiana on Sept 2, 2016 17:00:03 GMT
Thanks for the good advice and help saving my files. The "save as" and renaming worked fine. John, you are most welcome! Glad to hear that. Michel gets all the credit; he was the one who got you on the right track. I just confirmed his suggestion worked for me as well. |
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John
Junior Forum Member
Posts: 232
Open to constructive criticism of photos: Yes
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Post by John on Sept 11, 2016 13:42:07 GMT
Can you tell if the poblem files have something in common, for instance coming from the same camera or device or common dates? Corrupt files are rather rare from real cameras, but with smartphones, that is unfortunately common. There are two kinds of problems, either from the pixels themselves or from the metadata (exif) recorded by the camera. In the second case, non-standard metadata won't be recognized by Elements but may be ignored by other less advanced softwares like browsers. If that is the case, opening in those softwares and saving again may help you to recover the image. The only way to tell you what is wrong would be to upload one of such files to Dropbox or similar and share a link for other users to investigate. Sorry I'm late responding, your advice solved my problem. Not sure I understand why renaming it to the same type file cured the problem but it does. Thanks for taking the time to help. |
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