Post by dicklaxt on Jun 16, 2015 0:14:02 GMT
I have been on the phone with HP techs in India all afternoon literally over 4 hours. They led me thru test after test which the machine passed in all cases. The repetitive issues they were winessing via our phone con indicates to them that the answer at the moment is a corrupt OS and they are sending me 2 recovery CD's which I should have by Wed. or Thur. this week. They (HP) said they can't just authorize a full replacement until all rules/procedures by HP are followed and/or met. They said normally HP would only authorize relacement if it was a hardware breakdown such as broken parts,shipping damage etc. That BS all sounds like the so called Warranty is quite limited.
Then before it could be authorised they would need to physically bench test it again and they then would fix it if possible if it was mechanically sound. I mentioned that all of the tech support,labor etc was more costly than immediate replacement. The techs agreed but said they were governed by the rules. I can appreciate that honesty,,,,,,,,,,and they were a nice bunch of troopers.
I spoke with the local store manager after the bout with the HP techs and he said if the recovery CD's don't fix it, to bring it back and he would replace it. I think he is as frustrated with all of this as I am.
dick
Then before it could be authorised they would need to physically bench test it again and they then would fix it if possible if it was mechanically sound. I mentioned that all of the tech support,labor etc was more costly than immediate replacement. The techs agreed but said they were governed by the rules. I can appreciate that honesty,,,,,,,,,,and they were a nice bunch of troopers.
I spoke with the local store manager after the bout with the HP techs and he said if the recovery CD's don't fix it, to bring it back and he would replace it. I think he is as frustrated with all of this as I am.
dick
