PSE 2022 will not run

[needmorelite]

When I open PSE22 to the organizer it comes up to the screen but then will flash dark for a moment and then return to the screen. All functions seen to work with the exception of the dropdown menus file, edit, view, etc. to the point I can not do anything. But when the editor side is open all the dropdown menus functions can be viewed but are in a much exaggerated larger font size. I put out a post a few weeks ago about combining 3 catalogs into one. I have totally given up on that for now.



On this new computer I have loaded and reload PSE22 7 or 8 times now and the same things have happened. At first I tried to include my old photos on installation. Now I only install the program and I get the same result none of the drop-down menus function on the organize side but on the editor side the drop-down meuns drop down but at a much exaggerated font size. I have several other programs on this computer with no issues, wordperfect, MS word, CorelDraw, outlook, and others all with no issues with menus.



Just today I reinstalled windows 21H2, build 19044.1526 and then reinstalled PSE22, same problems, I can not use the program.



Computer has 4TB PCle SSD, 64 GB RAM, NVIDIA GeForce

Terry

[michelb]

Hi Terry,

First, if you have not made progress about your earlier post, please continue with your original discussion. There is nothing automatic to merge catalogs in Elements, but you can merge them manually while keeping keywords, captions and ratings. Read my answer again and ask as needed.

The core of you our current issue is due to a change in the way the dropdown menu texts are showing. This has been discussed here in a relatively recent topic I have not yet searched for...

I'll try to be short. When high resolution displays (like 4K...) were introduced some 10 years ago, the menu interface for Photoshop and Elements were not ready to support that resolution in the menu and tools interface, at least in Windows. It took 4 to 5 years for Adobe and Microsoft to offer a choice between 100% or 200% display. That solved the issue correctly for most users, but for many laptops with small displays and intermediate resolution, a 150% option would have been needed. On the other hand, there are still a significant part of users which still use low resolution under the recommended 1200 x 800 pixels. The menu text can't be displayed fully on such low resolution laptops (or on high resolution ones without a magnifying glass). Note that the interface of the organizer was not coded on the same components and could comply with options offered directly by Windows.

It appears that changing the whole user interface of the editor to a modern conception would have been a huge rewriting of everything with the necessary consequence of changing everybody's personal workflow. So Adobe decided to provide (without public explanations) to offer a partial solution for the current trend of users with small sized laptop display and relatively high resolution (at least 1920 x 1080). They only increased the size of the fonts of text in the dropdown menus. That made those menus readable without a magnifier, but they sometime require to scroll down on the bottom to show the last options. Many users with bigger displays complain that it's not aesthetic. Difficult to please everbody!

So please state what is your display size in inches and its resolution in pixels so that other users with the same hardware can give you some advice. Also state which option is selected in your preferences for display: 100%, 200% or automatic.

The description of your issue may also point to a problem with your GPU. Anyway, the font size of the dropdown menu can't be solved by reinstalling PSE2022.

[needmorelite]

Thank you for your very informative and reasonable sounding response.



My computer is a MSI Creator 17.3" UHD (3840 x 2160) display, NVIDIA GeForce GT 230M (display adapter) display set at 250%



I just opened PSE22 a minute ago, on the organizer side none of the drop down menus will function at all, nothing. When switched over to the editor side the drop down menus function with an enlarged text. All the other programs on this computer with drop down menus work with text that is normal in size related to the display. Again, the organizer drop down menus do not drop down no matter what the text size is.

[michelb]

Feb 15, 2022 19:08:05 GMT needmorelite said:

Thank you for your very informative and reasonable sounding response.



My computer is a MSI Creator 17.3" UHD (3840 x 2160) display, NVIDIA GeForce GT 230M (display adapter) display set at 250%



I just opened PSE22 a minute ago, on the organizer side none of the drop down menus will function at all, nothing. When switched over to the editor side the drop down menus function with an enlarged text. All the other programs on this computer with drop down menus work with text that is normal in size related to the display. Again, the organizer drop down menus do not drop down no matter what the text size is.

What I can tell from the complaints we are seeing on the Adobe Elements user to user forum, is that I have never seen a similar issue for the organizer.

Side personal note:

Your monitor choice is the opposite of my own choice (a conventional HD definition of 1920 x 1080 or 1200 pixels) with a 24 to 27" viewed at 2 to 3 feet distance. I would never choose a 4k monitor even if offered for free. So I can only imagine that the 250% ratio you are stating is the equivalent of text font size for 125% in my own display with the Windows display settings.

May I suggest testing another external monitor such as any HD TV set (1920 x 1080) with an HDMI cable to see it that would work with the organizer?

Otherwise, posting on the Adobe Elements forum should bring answers from other users with similar issues.